Question 1

Do I receive a free digital proof before production?

Accepted Answer

Yes. Every order includes a complimentary digital proof within 24-48 hours. You review and approve the design before we begin production. Free basic revisions are included.

Question 2

What file formats do you accept for custom patches?

Accepted Answer

We prefer vector files (AI, EPS, PDF) for the best results, but we also accept high-resolution PNG, JPG and PSD. Our design team can assist with any format.

Question 3

Is there a minimum order quantity?

Accepted Answer

No. We happily accept small boutique orders as well as large bulk production. Pricing is competitive across all quantities with no setup fees.

Question 4

What are typical turnaround times for custom patches?

Accepted Answer

Standard production is 7-14 business days after you approve the digital proof. Rush production is available for urgent deadlines — just let us know when you request a quote.

Question 5

Do you ship to the USA, Canada, UK and Australia?

Accepted Answer

Yes. We regularly ship custom embroidered, PVC, chenille and other patches to clients throughout the United States, Canada, the United Kingdom and Australia, with tracked shipping options.

Question 6

What backing and border options are available?

Accepted Answer

We offer iron-on, sew-on, Velcro (hook & loop), adhesive and heat-seal backings. Border options include merrowed, laser-cut, heat-cut and more depending on the patch type.

Tell us about your project.

Tell us about your project.